FAQ

Getting Started with CQCommand - Standard Edition
The attached quick guide provides how to steps for first time users of CQCommand.
Tue, 16 Apr, 2019 at 10:55 PM
How Do I Add A User With No Mobile Number?
Mobile number is a mandatory field when creating a CQCommand user, as this is the primary way they will be notified about a new event that requires their at...
Tue, 16 Apr, 2019 at 11:04 PM
How Can I Update a Primary Contact?
To change your CQCommand "Primary Contact", who will be your organisations first point of call should for all things CQCommand (including billing ...
Tue, 16 Apr, 2019 at 11:13 PM
How Many SMS's Do I Have Left?
The balance of your SMS's can be found on Message Log.    Administrators- Log in and click on CQCommand tab at the top.   Once there, click on ...
Tue, 24 Jan, 2017 at 11:21 AM
How Do I Add a New User?
Administrators can add a new user by clicking into their CQCommand Admin Portal. The users setup has been re-branded CQCommand Users and now sits in the CQC...
Tue, 31 Jan, 2017 at 1:13 PM
How Can I Upgrade My Account?
Upgrading your account is an easy task. Administrators can click into the Admin portal and view their Profile tab. On the side menu, there is an option to v...
Tue, 31 Jan, 2017 at 1:26 PM
Where Can I Add Additional Response Teams?
CQCommand - Professional Edition, provides organisations the ability to manage Multiple Response Teams. Administrators can view their response teams by ...
Tue, 16 Apr, 2019 at 11:20 PM
My Company Changed Domain Names. Will Our Logins Still Work?
Yes, however, it is best practice to update to the new email addresses in order to receive your notification emails and reset password emails.  If you h...
Wed, 21 Jun, 2017 at 12:21 PM
How can I Import contacts?
Importing Contacts into CQCommand A number of of Contact Groups can be configured within CQCommand and individual contact details uploaded and stored wi...
Tue, 2 Oct, 2018 at 2:01 PM
How can an administrator reset a users password
Administrators cannot set new passwords for users in their organisation, however, administrators can initiate the reset process for a user within their orga...
Tue, 16 Apr, 2019 at 11:29 PM