FAQ

Getting Started with CQCommand
Here are 6 easy steps to set up your CQCommand trial account.
Thu, 14 May, 2015 at 3:53 PM
How Do I Add A User With No Mobile Number?
Mobile number is a mandatory field in CQ Command but there is a way around it if a mobile number is not applicable.  When entering the mobile field, sim...
Tue, 20 Dec, 2016 at 10:53 AM
How Can I Update a Primary Contact?
Contact us at usersupport@risklogic.com.au with your request. Please ensure you have details such as Full Name, Role, and Email address for the contact in y...
Tue, 24 Jan, 2017 at 9:20 AM
How Many SMS's Do I Have Left?
The balance of your SMS's can be found on Message Log.    Administrators- Log in and click on CQCommand tab at the top.   Once there, click on ...
Tue, 24 Jan, 2017 at 11:21 AM
How Can I Import Contacts?
You can import a spreadsheet of contacts into a contact group using the import tool. Using the side menu, click on Configuration > Contact Groups.   ...
Tue, 31 Jan, 2017 at 12:59 PM
How Do I Add a New User?
Administrators can add a new user by clicking into their CQCommand Admin Portal. The users setup has been re-branded CQCommand Users and now sits in the CQC...
Tue, 31 Jan, 2017 at 1:13 PM
How Can I Upgrade My Account?
Upgrading your account is an easy task. Administrators can click into the Admin portal and view their Profile tab. On the side menu, there is an option to v...
Tue, 31 Jan, 2017 at 1:26 PM
Where Can I Add Additional Response Teams?
Administrators can view their response teams by clicking on CQCommand and in the side menu, select Response Teams.  note: if you do not see Response Tea...
Tue, 31 Jan, 2017 at 1:42 PM
My Company Changed Domain Names. Will Our Logins Still Work?
Yes, however, it is best practice to update to the new email addresses in order to receive your notification emails and reset password emails.  If you h...
Wed, 21 Jun, 2017 at 12:21 PM