FAQ

How Can I Add a Warden?
Administrators can add a warden through the admin portal. Click into Site Plans > Access Site. Once you click on ‘Warden Team’, you are able to add, edit...
Wed, 15 Feb, 2017 at 9:47 AM
Does the app replace the inbuilt emergency system in my building?
No. The app will not replace the inbuilt emergency system in your building.  Activate is used to alert and monitor an emergency as its happening between th...
Fri, 21 Apr, 2017 at 1:25 PM
Do I need to be connected to the internet to use the ActivateNow App.
Yes. ActivateNow uses any available data connection, WiFi or Cellular Data. In order for a site's ECO (Emergency Control Organisation) to use ActivateN...
Wed, 17 Apr, 2019 at 12:23 AM
What happens if I have no Wi-Fi OR cellular reception at the time of an emergency?
Unfortunately, without an activate data connection, the app will not be updated with any new information received from other members of the warden team. 
Wed, 17 Apr, 2019 at 12:22 AM
What happens when I’m on holiday/day off/sick at home?
Activate has the ability for wardens to move to a new work area to ensure all work areas are covered.  Alternatively, once you receive the Activate message...
Fri, 21 Apr, 2017 at 1:38 PM
How many ECO / Wardens can I add?
ECO members have no limit. The number of Wardens will depend on what Emergency Management Package your organisation has.  If you receive a notification...
Wed, 17 Apr, 2019 at 12:31 AM
I can’t log in with the details I have been provided
Please go to the following link: https://connect.cqcommand.com/Activate/Login and enter your login credentials. If you’ve forgotten your password please cli...
Mon, 12 Feb, 2018 at 1:16 PM
How do I update my emergency procedures?
The Activate Administrator guide contains step by step instructions for accessing and editing your emergency response procedures. You can find the Activate ...
Wed, 21 Mar, 2018 at 5:16 PM
How do I print my Emergency Response Plan?
The Activate Administrator guide contains step by step instructions for printing your emergency response procedures.The latest version of the administrator ...
Fri, 12 Oct, 2018 at 1:34 PM
I’ve updated my emergency procedures but the changes are not showing in the PDF of my Emergency Response Plan. What do I do?
Activate is your organisations portal and we encourage you to customise it as much as you like.  When you make any changes to the portal and wish to update...
Wed, 17 Apr, 2019 at 12:31 AM