FAQ

How Can I Find My Messages?
Activate allows messages to be sent to individual or multiple roles, particular work areas, to individuals or to everyone on the event. You can find your me...
Fri, 24 Mar, 2017 at 11:42 AM
How Can I Add a Warden?
Administrators can add a warden through the admin portal. Click into Site Plans > Access Site. Once you click on ‘Warden Team’, you are able to add, edit...
Wed, 15 Feb, 2017 at 9:47 AM
What Happens if I Reply to the text message?
Currently, the text message will go nowhere.  We are working on an enhancement for this to record any texts received in the app.  Do you have a sugg...
Mon, 27 Mar, 2017 at 2:14 PM
How Do I Generate a Pin?
The Activate app allows two ways to sign in to it: a) password or b) pin.  Initially, you will need to sign in with your password but once in, you can g...
Fri, 31 Mar, 2017 at 11:19 AM
Can the wording in the App be converted in to different languages?
Yes, the language displayed on the app will mirror what language setting you have on your phone.  For example, if your phone is set to display Chinese, ...
Fri, 21 Apr, 2017 at 1:18 PM
Does the app replace the inbuilt emergency system in my building?
No. The app will not replace the inbuilt emergency system in your building.  Activate is used to alert and monitor an emergency as its happening between th...
Fri, 21 Apr, 2017 at 1:25 PM
Do I need to be connected to WiFi?
No. Although optimal, as with any app, you can use the app if you have a signal. 
Fri, 21 Apr, 2017 at 1:28 PM
What happens if I have no Wi-Fi and signal at the time of emergency?
Unfortunately, without a signal, the app will not be updated with any new information received from other members of the warden team. 
Fri, 21 Apr, 2017 at 1:30 PM
What happens when I’m on holiday/day off/sick at home?
Activate has the ability for wardens to move to a new work area to ensure all work areas are covered.  Alternatively, once you receive the Activate message...
Fri, 21 Apr, 2017 at 1:38 PM
How many ECO / Wardens can I add?
ECO members have no limit. The number of Wardens will depend on what you have selected on your Emergency Management package.  You can always go into th...
Fri, 21 Apr, 2017 at 1:42 PM