FAQ

How do I get Clearview for my company?
If you're interested in finding out how Clearview can streamline your Business Continuity program, please contact us for more information. info@ris...
Fri, 12 Feb, 2021 at 3:18 PM
I forgot my password for Clearview
Go to your Clearview site and click on Password Reset from the right hand side menu: Enter your username. If your username is valid, you will re...
Tue, 16 Feb, 2021 at 12:30 PM
How do I know what's changed in the plan I've been asked to approve?
So you've received an email to approve an updated plan, but how do you know what's been changed? Clearview makes it easy for you!  Here's...
Fri, 12 Feb, 2021 at 3:24 PM
Why is my Clearview timing out when I’m importing Global Contacts?
Are you importing a large volume of contacts? If so, best practice is to leave the site for at least 30 minutes to ensure the contacts can be imported witho...
Fri, 12 Feb, 2021 at 3:31 PM
How can I see if my import has been successful?
Once you have given Clearview ample time to process, you can go into Reports > System Audit > Imports.  This will allow you to filter by date to see ...
Fri, 12 Feb, 2021 at 3:31 PM
How can I delete the global contacts I’ve imported and re-import without errors?
Go into Administration > Libraries & Sets > Suppliers > Contacts > Global. Click on ‘Download Live Data’. This will export all global conta...
Fri, 12 Feb, 2021 at 4:03 PM
Updating Template information in Clearview
Pre-populating a template in Clearview is a great method of ensuring that certain key information is already available within entities at the point that th...
Thu, 18 Feb, 2021 at 11:01 AM
How to report on expired items
Reports>System Admin>Expired Items This report’s purpose is to assist Administrators with identifying expired data within ClearView with the intentio...
Tue, 16 Feb, 2021 at 12:01 PM
Adding URLs to entities
For security purposes it isn't possible to embed a clickable URL within content in Clearview.  Hyperlinks such as this link are removed for security r...
Wed, 17 Feb, 2021 at 3:49 PM